Project Manager

Department: Commerce Services
Reports To: Director, Project Management

Qualifications:

Education: Bachelor's degree in business or computer science or equivalent experience.

Experience:

• Minimum 5 years experience managing Web site development projects
• Working knowledge of the retail industry
• Previous exposure to both internal and external clients
• Previous exposure to e-commerce technology and online marketing
• Previous online site creation experience with e-commerce or dynamic content, high traffic sites
• Previous experience managing multiple projects within a small cross-functional team
• Proficient in software tools including MS Project, Visio, and MS Office Suite
• Excellent problem-solving, team-building, leadership and communications skills

Key Responsibilities:

• Oversee Web site creation, coordinating the work of technical development, design, content, and continued operations/hosting to ensure flawless, continuous improvement of our client sites
• Provide direction, advice, guidance, and support to cross-functional team members to minimize risk and manage work quality, project schedule, budget and resources
• Champion efforts to drive exemplary customer satisfaction, creative ideation, site revenue
• Interpret client business objectives and define measurable results
• Translate client needs into project requirements for design and technical teams
• Analyze and design solutions to meet the business needs and create a positive user experience for the client
• Anticipate problems and develop contingency plans throughout the project lifecycle
• Participate in business development activities, facilitate proposal creation, project planning, and estimation
• Identify, manage, and resolve client issues, limiting risk and communicating status
• Analyze site performance and capacity requirements to ensure flawless delivery
• Report site performance to team and management on a regular basis
• Refine client e-commerce sites by introducing site improvements, complementary marketing services, and site changes to respond to cross channel marketing, seasonal product demand, and closer alignment with the target audience
• Create and manage the project schedule, and orchestrate status and issues reporting with client and Novator teams throughout the complete project lifecycle
• Build and maintain client relationships, managing expectations and ensuring satisfaction
• Conduct post-project analyses to determine project successes and learn lessons from past mistakes
• Manage deliverables for multiple clients as stated in all contract and SLA documents
• Ensure accurate estimation of work through thorough tracking of estimates versus delivery actual times
• Ensure team members record accurate time, both billable and non-billable hours

Office hours from 9:00 a.m. until 5:00 p.m. (some flexibility is negotiable)
24x7 availability in case of problems
May be expected to work unusual hours during site launches and busy seasons

Qualified candidates may forward their resume to: careers@novator.com
PLEASE INDICATE JOB TITLE IN SUBJECT AREA.

We would like to thank all candidates for applying, however only those
selected for an interview will be contacted.

No agencies please
No phone calls please