Automated care with a human touch.

Novator Answer is a Java-based multi-channel self-service solution that naturally interacts with your customers to automatically and immediately answer their questions. Unlike many other self-service solutions, Novator Answer uses an Artificial Intelligence (AI)-based classifier, providing the ability to answer up to 80% of your customers' questions with a less-than 2% error rate.

Moreover, Novator Answer does more than just automatically answer customer questions: it learns when new questions are asked by directing questions to an appropriate business or skills unit within your company and updating the knowledge base when they respond.

This all means that Novator Answer provides relevant answers before your customers leave the site, satisfying their needs and eliminating the cost of having your service representatives handle repetitive questions.

• Increased sales due to instant and relevant responses
• Increased customer satisfaction owing to heightened customer service efficiency
• Reduced costs through decreased call center volume
• Increased brand and customer loyalty through personalized customer experience
• Improved customer care resulting in increased customer retention

All these benefits work together to increase your ROI. Now that’s smart business. That's Novator Answer.

---

Resources

Novator Answer Datasheet (PDF) 

Back to our technology