The foundation of a successful e-commerce platform begins with a robust shop cart and order management capability. Novator’s Virtual Retailer includes an order creation and management process that ensures high availability and high performance, leveraging best practices and usability standards to reduce cart abandonment and streamline post-checkout processing.

Often, after holiday seasons, retailers discover too late that their existing e-commerce solution can’t scale to meet increased demands, that checkout processes and poorly defined features lowered conversion rates, and that post-checkout order handling caused customer service issues and risked customer loyalty.

Novator has 13 years of experience in planning for and managing seasonal spikes in traffic and order processing. Virtual Retailer provides best practices in both the shop cart and the back-end order management processes, giving you a fully scalable and feature-rich solution to help you manage your seasonal demands and build long-term, loyal customer relationships.

Key Features of Shop Cart
	Scalable architecture that is designed and managed to handle 200% of projected peak demand
	Add to cart from category list page
	Mini cart
	Persistent shopping cart
	Real-time inventory check
	Guest checkout
	Cross-sell, up sell and add-on merchandising options in the shopping cart
	Gifting options, including gift wrap and messages to be sent to recipient
	Promotion and discount engine
	Single-use and multi-use coupons
	Multi-currency pricing and payment processing
	Multiple payment options, including credit cards, gift cards, coupons, loyalty points, promotions and alternative forms of payment
	CVV and AVS checks
	Multiple shipping methods with ship cost calculations down to the 9-digit ZIP code
	Split ship and multiple ship to selection
	Expedited checkout processing using address book defaults and stored account information
	Real-time credit card authorization
	Secure order processing using SSL
	Post order confirmation emails

Key Features of Order Management
	Exposed APIs for integration to client order management, warehouse management, ERP and related systems
	Business rule driven order management workflows for multi-system integrations
	Integration with global payment gateway solutions
	Configurable fraud check rules with CSR workflows to manage orders flagged for fraud rule violation
	Automated payment settlement
	Order tracking
	CSR order editing and cancellation, returns and refund management
	Customer order cancellation
	CSR and customer return request
	Real-time display of order status
	Auto resubmit of declined credit cards
	Drop ship and multi-fulfiller order routing using client-defined business rules